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Refund Policy

REFUND POLICY

Social Verify Agency to as its customers the option to refund their money if ONLY services were not provided within the provided time frame. Social Verify Agency may provide pro-rated refunds for partially completed services, at its sole discretion. These must be processed in due diligence and due process.

VIOLATION OF TERMS

No refunds may be provided if a client violated our Terms of Service (https://socialverify.agency/terms-and-conditions)

VERIFICATION SERVICES

Verification services are fully refundable if only they are not delivered within the maximum time frame provided from the date of the order. Please note that these services require continuous input and feedback from the client and any delay caused by the client in providing assistance during the delivery of this service will further add to the delivery timeline. Please note changing usernames, manipulating account visibility, or running third-party services that conflict with the delivery of Social Verify Agency service will result in cancellation of service and no refund will be provided. Please note that Social Verify will not be responsible if you lose your badge as a result of renaming your verified account via a third party. For renaming service for verified accounts, we strongly advise using our service to ensure you do not lose your badge whilst renaming your verified page. No refund is applicable once the account in question is successfully verified.

VERIFICATION WITH PR SERVICES

Packaged PR + verification services are fully refundable if we are unable to verify your account within the maximum time frame provided from the date of the order or 90 business days from the date of order, which comes later. Please note that in case of failure to verify your account, the PR service performed is non-refundable. Please note changing usernames, manipulating account visibility, or running third-party services that conflict with the delivery of Social Verify Agency service will result in cancellation of service and no refund will be provided. Please note that Social Verify will not be responsible if you lose your badge as a result of renaming your verified account via a third party. For renaming service for verified accounts, we strongly advise using our service to ensure you do not lose your badge whilst renaming your verified page. No refund is applicable once the service is delivered in full and the account is verified.

PR AND MEDIA SERVICES

PR and media services are fully refundable if we are unable to publish your articles on target publications within the maximum provided time frame. No refund is applicable once the service is delivered and the media placement/PR placement is complete.

UNBAN / RECOVER ACCOUNT SERVICE

Unban / recover account services services are fully refundable if only they are not delivered within the maximum time frame provided from the date of the order. Please note that these services require continuous input and feedback from the client and any delay caused by the client in providing assistance during the delivery of this service will further add to the delivery timeline. Running third-party services that conflict with the delivery of Social Verify Agency service will result in cancellation of service and no refund will be provided. Please note that Social Verify will not be responsible if your account will be again banned / stolen as a result of posting inappropriate content or irresponsible actions over which the Social Verify Agency has no influence. No refund is applicable once the account in question is successfully unbanned / recovered.

USERNAME CHANGE / CLAIM SERVICE

No refund whatsoever will be provided if the client changes their page URL or their page name and/or their profile handle. If the username is changed during a running campaign, the order will be canceled and no refund will be provided. In case we are unable to change and/or claim your username as per your order within a maximum of 90 business days, a full refund will be provided. No refund is applicable once the service is delivered and the username has been claimed or changed.

PROFILE VISIBILITY

No refund whatsoever will be provided if the client changes their profile visibility and/or makes their profile ‘private’ instead of ‘public’ during a running campaign. If such is noted, the order will be canceled and no refund will be provided.

DELETION OF DELIVERED SERVICES

No refund whatsoever will be provided if the client is found deleting delivered fans, views, likes, comments, and/or engagement of any form. If such is noted, the order will be canceled and no compensation or refund will be provided.